Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Blank or undecorated items are eligible to be returned.  All items must be in the same condition they were received, unworn or unused, with tags, and in original packaging. You will be refunded the cost of your item less the shipping cost and a 15% restocking fee.  Return shipping is at the customer's expense if the return is due to a change of mind. 

Decorated items are not eligible for return unless the product is faulty or has been decorated incorrectly.  We want our customers to be happy so will always confirm your design before going ahead with decoration. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at orders@prestigeembroidery.com.au  Please include a copy of your receipt or your order number.  Items sent back to us without first requesting a return will not be accepted.

We will contact you once your return has been received to organise a refund or exchange.

You can always contact us for any return question at orders@prestigeembroidery.com.au.